Atrocious service

I am so angry right now. Multi Choice is just full of ****** crocks. I have been calling Dstv since February with the same concern using my own Airtime and have still have not been refunded my money owed to me and they have the nerve to still debit me the full amount. So in Jan I upgraded to premium as per the promotion they were running at the time to pay R599. I paid more than what I should and now I have a balance of R200+ on my account which was supposed to be credited to my February debit order. When it was not done and was debited the full payment I humbly agreed that it can be credited to this months debit order and guess what the ****** fools have not credited me my hard earned money and debited me the full amount. I called them on Friday and reminded them of my credit balance due to me and they still take me for a fool.

When you have missed payment by a day they cut off your viewing immediately without any call to put you on term but when it's time for them to credit my money it takes an arm and a leg.

It does not help that when you call them you literally have to wait about 30 min at the very before getting through. Talk about getting atrocious service.