Atrocious DSTV service, such a disappointment!!!

DSTV is quite ****ty to be frank..from their connectivity policy down to their call centre employees who never go above and beyond to assist their customers. I know fully well that I owe them a subscription amount and have called them at least 10 times since the year began and not even their supervisor could tell me what happened to the escalations that they had put through to their finance dept. They will just tell you that it's not the consultants that disconnect you, but the system, which is ridiculous because I paid two days ago, I even made an arrangement for 6 months, which I have stuck to, yet I'm having to call them every day to reconnect so my daughter can watch TV. This is not how business is done. I am in the same industry and I go all the way for my disgruntled customers especially. When escalations are presented to a dept, the authority needs to make sure it's implemented and the customer communicated to every step of the way. But here I am, sitting here wondering how many other customers have been closing their accounts and moved on to streaming online rather. I'm not bitter, I'm just disappointed because some of us actually pay for our DSTV accounts, even though we are behind in payments. Their service is atrocious, on all fronts.