1 reviews | Active since Apr 2017
@DstvCare more like @DstvDontCare
<p>Today at about 1pm I had issues with signal on certain channels so I obviously reboot and problem became worse and I lost the signal on all channels. So I login on twitter to ask @DstvCare for assistance. As I'm going through their Time line I see that many people are experiencing the exact problem as me. So I assume it a DStv thing and their technical staff must be doing something about it. But the DstvCare people are no help at all. To all of us coming to them asking for help they say the same thing switch off, reboot, unplug ect... none of their suggestions helped n we are all told to go check our decoders at multichoce. I'm gonna be super upset if I have to drive 50km for nothing tomorrow. Because I feel that this is a technical problem and not all our decoders going off funny at the same time</p>
Dear Ayanda Duma
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Dear Ayanda Duma
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Good day Ayanda
Thank you for taking the time and bring your query to our attention.
I fully understand your frustration caused by the technical issue. Also, I must thank you for making several attempts to resolve this issue by contacting our Call Centre.
Please be aware that there are cases when the technical issue cannot be resolved over the phone, in particular signal related error. For this reason, you will be referred to our DStv Service Centre or agency. We have our technical team in place who'll inspect the device and give the relevant feedback. Should the problem still persist even after the decoder is tested, you'll need to contact an accredited DStv installer.
For now, I strongly recommend that you have the decoder checked first to ensure that everything is in order with it.
Again, thank you for sharing your experience with us.
Best regards
Dinah
Good day Ayanda
Thank you for taking the time and bring your query to our attention.
I fully understand your frustration caused by the technical issue. Also, I must thank you for making several attempts to resolve this issue by contacting our Call Centre.
Please be aware that there are cases when the technical issue cannot be resolved over the phone, in particular signal related error. For this reason, you will be referred to our DStv Service Centre or agency. We have our technical team in place who'll inspect the device and give the relevant feedback. Should the problem still persist even after the decoder is tested, you'll need to contact an accredited DStv installer.
For now, I strongly recommend that you have the decoder checked first to ensure that everything is in order with it.
Again, thank you for sharing your experience with us.
Best regards
Dinah