DD
Dane D

1 reviews | Active since Apr 2011

29 Mar 2016, 12:19

At the point where i am disgusted

My experience since day 1 with multichoice has been nothing but a pain and how I wish I could just cancel everything.<br> 1) It took multichoice almost two months before the dstv was installed<br> 2) my address was changed only after the 5th time of calling which each consultant before that promised me it has been changed<br> 3) asked for a manger to call me back still not done<br> 4) every agent I speak to has there own idea of how business work as agent to agent I speak to gives me different information all the time, 1 example is agents advising me that I cannot upgrade or downgrade monthly subscription<br> 5)Agents arguing with me that the bank didn't make funds available for the debit orders to go off, yet no debit order sent to my account from multichoice<br> 6) promised me issues will be resolved,still not resolved<br> 7) billing information incorrect as dstv is at fault not me<br> 8) different people giving me different amounts all the time<br> 9) agents lack professionalism, arguing about there own product which they do not know of, speaks to incompetence or lack of training.<br> 10) holding me accountable for there mistake<br> <br> the above is just but a few to mention...feedback wanted urgently

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Apr 2016, 15:45
Official
Hello daned,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.

We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.

@DStvcare (twitter)
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DStv forum
www.dstv.com

Regards
Cecil