At my wits end...

This is my 2nd report. The one before was responded to but closed and didn't allow me a chance to respond. I am disconnected once again - this is done on a weekly basis. Provided bank statements to 3 consultants and a supervisor, together with proof of payment. Initially, they couldn't pick up payment made for October (1st but reflects on the 4th on their system). Today, a smart ass consultant said she cannot pick up November payment which I made on 30 October. Now, to the \educated"person from Multichoice who is going take my query... I am still waiting for a call from the previous person who \""dealt\"" with my query. I need answers why this is happening and also to vent that due to incompetence on your side"