@Multichoice full of nonsense

I bought a new price lock decoder, and it was installed and inactive from Thursday the 01 October 2020. I havent been able to watch TV and when I call the contact centre they are telling me that they cannot assist me due to system problems. So I ask they have been experiencing system problems since last week. Mind u I am using my own airtime and I paid my monthly subscription. When I call them they always give me the reason that the system is down. I am tired of this how are we going to watch TV. Multichoice and their consultant are full of nonsense. I'll appreciate if they can come uninstal this **** explorer and put back my old fully functional decor..