Assist manager attitude and customer service should be reviewed

Good day

I'd like to share my terrible experience I had at multi choice DSTV Westgate mall Mitchells plain.

Myself and my wife went multi choice wanting to purchase the above, we came to the store and browsed for awhile waiting on a consultant to assist in terms of pricing as there was no pricing attached. We waited and waited on someone.... Only one consultant was busy with a customer or client and the rest of them was all available doing nothing just sitting by the desk. Eventually I decided to go to the one consultant which was a young colored guy when I got there he was busy watching movies or series on his cellphone and I asked him why didn't anyone come and assist us? He first didn't greet he looked at me and said that we suppose to come to him for assistance?! No this already cheesed me off.... I asked to speak to the manager of the store he then rep**** "his the assistant manager" and he said this full of attitude no customer service and no remorse for the whole experience......... Firstly this guy whoever he is does not even qualify for a sales consultant so I struggle to understand how he can be in a management post..... Secondly him watching movies on his phone while he should be working tell me that's MultiChoice Westgate all lacks at putting the customer first and lastly the mere fact that he didn't even apologize or feel sorry for our experience shows me that the people multi choice employ is undisciplined, unfriendly and needs proper professional training.