Asleep at the call centre...I record my calls too!

When the call centre agent is half asleep,they don't give their name,you ask for the supervisor,they leave you on hold for 7 minutes...hoping you'll put the phone down and they'll be "off the hook". Not realising,my cellphone number will track the call,as I have recorded the call too and can supply you with this,to hear how you wasted 17 minutes of my life AND you gave me the incorrect bank account info.You're losing business and this is the calibre of people you have working for you,maybe part of your problem?? PS you owe me airtime DSTV,better yet, your staff member does.