1 reviews | Active since Jun 2017
Asked you to fix my account and you just ignore it!!!!!
<p>I phoned to swop over to the price lock. They apparently took the pro rata amount from my main account and sent to my price lock account. I went and checked my account online and saw that it was not done. I phoned again. I informed you that the amount was showing 1700.00 and not 919.00 like it should be. You said that there was a glitch and that I should give it a few days to correct itself. I did. It did not change. I phoned on 25 July. Thank goodness I have a recording of the call. I was told again that the amount that should be debited is 919.00 and not the 1700.00 and that there was a system glitch and it should be sorted by Friday. I phoned again today. Have the recording as well. The person asks if I have proof of payment. I explained the problem and now after so many calls the issue is being escalted!! I did not make provision to have 1700.00 debited!!! Only for the 919, as I was informed that it should be that amount. I want my aco**** sorted out today!!!!! I have never had complaints about DSTV until this Price Lock Fiasco!! I expect a call to inform me that this issue is sorted. the debit will be reversed if its more than the 919.00, there won't be funds to cover a debit more than that!!! I will not pay reversal fees and reconnection fees for a mistake that DSTV made on my account. I have asked enough times now. This is *******.</p>
Dear Lorraine
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Dear Lorraine
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
This account needs to be fixed today. I have phoned so many times. I have recordings where they acknowledge that the correct amount is just a little bit less than 900.00, but that the debit will be for 1729.00 and that it needs to be corrected. My debit date is the 2nd. I need this sorted out by close of business today. I will not be liable for the reversal fees. Everyone works on a budget and I did not budget on 1729.00, that is why the debit will reverse. Please contact me urgently. I WANT THIS SORTED PLEASE. It looks bad on my profile by the bank if a debit reverses.
This account needs to be fixed today. I have phoned so many times. I have recordings where they acknowledge that the correct amount is just a little bit less than 900.00, but that the debit will be for 1729.00 and that it needs to be corrected. My debit date is the 2nd. I need this sorted out by close of business today. I will not be liable for the reversal fees. Everyone works on a budget and I did not budget on 1729.00, that is why the debit will reverse. Please contact me urgently. I WANT THIS SORTED PLEASE. It looks bad on my profile by the bank if a debit reverses.
Hi Lebogang...
I, too, am sorry that I had to revert this to this platform. However, your call centre gave me no choice. I have been querying this account since the 19th. How long should I have queried this before reverting it to Hellopeter?
Please tell me as well, who is going to pay the debit reversal fees my bank is going to charge, if this matter is not resolved before the 2nd of August, which is the debit date? I feel that this matter had to have been escelated as soon as your consultants became aware of the problem and not ignore it and hope it goes away. I have been a client of DSTV since 2006. I have not had complaints since I did the Price Lock this year.
I would appreciate it if this matter is resolved before the amount of 1729.00 is debited. I believe I gave your consultants and team enough time to sort this issue out, since the problem was first queried on the 19th.
I am not an unreasonable person, I gave your consultants enough time, and now lack of interest and response to my first queries is going to cause me to be negatively affected.
I sincerely hope your finance team/department don't think that this issue can sit for a few days, because it cannot, due to the magtape for debit that is sent to the bank 4 days before debit, which is today to be precise, hence my insistance to have this matter resolved today.
Your response in this regard will be appreciated, with hopes that when you next contact me, that my account will be in order, before that debit goes through.
Hi Lebogang...
I, too, am sorry that I had to revert this to this platform. However, your call centre gave me no choice. I have been querying this account since the 19th. How long should I have queried this before reverting it to Hellopeter?
Please tell me as well, who is going to pay the debit reversal fees my bank is going to charge, if this matter is not resolved before the 2nd of August, which is the debit date? I feel that this matter had to have been escelated as soon as your consultants became aware of the problem and not ignore it and hope it goes away. I have been a client of DSTV since 2006. I have not had complaints since I did the Price Lock this year.
I would appreciate it if this matter is resolved before the amount of 1729.00 is debited. I believe I gave your consultants and team enough time to sort this issue out, since the problem was first queried on the 19th.
I am not an unreasonable person, I gave your consultants enough time, and now lack of interest and response to my first queries is going to cause me to be negatively affected.
I sincerely hope your finance team/department don't think that this issue can sit for a few days, because it cannot, due to the magtape for debit that is sent to the bank 4 days before debit, which is today to be precise, hence my insistance to have this matter resolved today.
Your response in this regard will be appreciated, with hopes that when you next contact me, that my account will be in order, before that debit goes through.
And now my damn account is 2100.00!!!!!!!!! Is this how you fix an account!!!
And now my damn account is 2100.00!!!!!!!!! Is this how you fix an account!!!