Ashli Mohamed. Thobeka Sabelo. Absolutely shocking service. **********. I refuse to pay 1000 rand for a subscription that costs me 619.

I am absolutely gobsmacked at the level of service provided from Multichoice and it's employees. I have been a loyal customer. Paying in full before said due date for the next month and I have never had an issue before.

Issues started arising when I stopped paying monthly as I have started using their services on the months that I need.

My current subscription is a total of 619 per month including add ons. I was disconnected from the 6th of July which I had no problem with as I did not need to make use of services provided by Multichoice for the rest of July.

Fast forward to my payday which was on the 23rd of July knowing that I need to pay in to make use of the services for the month of August. I checked my balance and I was asked to make a payment of 360.36 via the self service portal of which I did. Then I wasked to pay an amount of 177.03 on the very same day of which I did. Totalling an amount of 537.39 leaving me of a shortfall of 86.61 to amount to my full subscription fee of 619 rand. Proof of payment has been sent to you guys as well.

I was connected for all of 2 days after asking why I had not been connected on the 23rd as I had made payment. I was disconnected again on the 25th. Yet I made payment on the 23rd of July. I immediately contacted the call centre and got reconnected. This process was charged at 50 rand per reconnection request. The consultant advised me that I need to pay the shortfall and all will be well for the month of August.

I called in again on Friday the 28th of July as I noticed my balance is now 491.96 due of the 31st of July. I spent over an hour on the phone trying to resolve this issue and asked if I could be called back as systems were down and no one bothered to contact me.

I have now just gotten off of the phone with 1 consultant by the name of Thobeka Sabelo and a so called manager by the name of Ashli Mohamed who wasted an hour and 10 minutes of my time and airtime just to re-read my statement back to me over and over and over again but could answer a simple question of am I expected to pay over a 1000 rand for a subscription of 619 rand over a period of 2 weeks ? The manager offered to credit one reconnection fee for me but what is 50 rand to an outstanding balance of 491 odd rand ? Then I will be disconnected again just to be charged another 50 rand for reconnection fee.

I asked to be put through to someone higher than a your so called manager but as expected there was no one to be transferred to. Instead I was asked to send an email to an automated help@dstv. Com. I asked for a direct email or number but I was told sorry we can't do that.

It's either I pay my shortfall of 86 rand or you guys refund me my money and cancel my subscription because this absolutely ridiculous.

I am beyond angry and disgusted at your level of don't care attitude. This coming from a senior customer care consultant myself and it really doesn't surprise me as to why people are cancelling their services with you because not only are we getting ********** but you clearly display that you don't care about your customers and their grievances.