As usual, *********** Agent.

I called Dstv to ask if I could pay double my instalment at the end of the month. The agent said no, I told him that if that's the case, then may he please disconnect my services as I will only afford the services at the end of the month.<br> The agent, his name is Bafana, said that won't be possible, as I'll have to wait for the system to disconnect itself. I asked him when this would happen, he said he doesn't know.<br> <br> I told him that that is unfair and he said as per the terms and conditions, disconnection can only occur on the day of payment. I then asked him to point out where these terms and conditions are mentioned, he then put me on hold for 10minutes, I'm guessing he couldn't find what he was talking about and figured he'd waste my airtime until I relented and ended the call.<br> <br> Why do the Dstv call centre agents act like they are doing us a favour by being there?<br> And with all the expensive technology that Multichioce pushes, it's surprising in fact disheartening that their billing system and call centre goons are so backwards.