as THEY wish!

DSTV have without agreement decided that we have 3 accounts this month instead of one, and debited my account for the 3 instead of 1 account despite having 1 account all these years and without record of any calls or documentation or some kind of authorization that we agree to 3 accounts. I called the call centre and they agreed that it was a mistake and that they will refund our money .... 14 days later. So stuff my budget, possible debit orders or groceries... they merely take as much as they like from your account and when they finally admit to it being their mistake you will wait 14 DAYS ???