Arrogant , Useless service agents

I have a massive complaint about service , attitude and processes. I deactivated my account a while ago and when I reactivated it. The voice prompts said I must only pay R35 to reactivate my DStv. Which I did and my DStv was still not working. A few days later I called the call centre, and again the voice prompts said I need to pay R35. So I chose to speak to a consultant. The consultant advised that the R35 was insurance for my decoder. I explained to her that I don't want my decoder insured I want to reactivate my DStv. She reactivated my DStv and said she will cancel my insurance. I called the call centre today. Spoke to a very arrogant lady. She said that consultants does say they will cancel the insurance but then they don't. I asked her how to cancel the insurance she leaded me to a site which I could not find on my computer. The more I told her I can't find the site the more she said she is looking at the site. Very unhelpful and arrogant. She place me in on hold to speak to a manager. 30min later I was still on hold. No one helped me. Please sort this out before end of business today.