AO
Anton O
1 reviews | Active since Mar 2009
26 Nov 2024, 06:19
*********** arrogant support
I keep on getting E16 errors despite the fact that my account is paid up. This is confirmed when I scan the QR code. I tried using the live chat function and never ever in my life have I experienced such arrogance and incompetence. This agent (lindiwe) refused to provide proper assistance despite the fact that I provided a screenshot of their system telling me that no money is owned on the account. He/she/they just kept on stating the same thing, my account is in arrears. Then I was made to provide my personal details, EVERYTHING (name, surname, ID, phone number, address) 3 times, yes THREE TIMES. When I objected the agent threatened to disconnect the call.
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
26 Nov 2024, 07:23Hi Anton,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply26 Nov 2024, 07:23
Official
Hi Anton,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
AO
Anton O's updateReviewer Update
26 Nov 2024, 08:16Wait it gets better. I am on a chat again because this error is constant and all responses I get is a cut and paste from the website while I 100% prove that it is not the issue (non-payment) Now your agent Sinenzolo tells me that I have 4 ACTIVE smart cards in my account. FOUR!!!! But these cannot be seen on mydstv. and I still do not have an answer
AO
Anton O's update26 Nov 2024, 08:16
Reviewer Update
Wait it gets better. I am on a chat again because this error is constant and all responses I get is a cut and paste from the website while I 100% prove that it is not the issue (non-payment) Now your agent Sinenzolo tells me that I have 4 ACTIVE smart cards in my account. FOUR!!!! But these cannot be seen on mydstv. and I still do not have an answer
AO
Anton O's updateReviewer Update
26 Nov 2024, 08:20I can also not get a copy of the chat and you also do not allow customers to rate the service. Really?
AO
Anton O's update26 Nov 2024, 08:20
Reviewer Update
I can also not get a copy of the chat and you also do not allow customers to rate the service. Really?
AO
Anton O's updateReviewer Update
26 Nov 2024, 08:32please get a senior person to call me. your agent assured me that they will allow me to rate the service, which they did not, as with the previous calls. how can they have control over this????????
AO
Anton O's update26 Nov 2024, 08:32
Reviewer Update
please get a senior person to call me. your agent assured me that they will allow me to rate the service, which they did not, as with the previous calls. how can they have control over this????????
AO
Anton O's updateReviewer Update
26 Nov 2024, 15:58I was in a meeting and I am available now. The issue is not with the E16 message. It is about the fact that it appears continually and it is about the arrogance and incompetence of your agents
AO
Anton O's update26 Nov 2024, 15:58
Reviewer Update
I was in a meeting and I am available now. The issue is not with the E16 message. It is about the fact that it appears continually and it is about the arrogance and incompetence of your agents
AO
Anton O's updateReviewer Update
26 Nov 2024, 19:13and guess what? Yip yet again i am sitting with your *********** support trying to figure out why, YET AGAIN, LIKE EVERY SINGLE DAY I have a e16 error!!!!!!!!!!!!!!
WHY??????
WHY??????
AO
Anton O's update26 Nov 2024, 19:13
Reviewer Update
and guess what? Yip yet again i am sitting with your *********** support trying to figure out why, YET AGAIN, LIKE EVERY SINGLE DAY I have a e16 error!!!!!!!!!!!!!!
WHY??????
WHY??????
AO
Anton O's updateReviewer Update
26 Nov 2024, 20:00ABSOLUTELY SHOCKING. EACH TIME THEY WOULD JUST ADD SOMETHING ELSE ON THAT COULD BE THE CAUSE. THE LIST IS NOW AS LONG AS MY ARM AND ONLY EXCLUDED AN EARTHQUAKE IN UGANDA. BUT STILL NO RESOLUTION. AND THEY ARE 100% FINE WITH THE ARROGANCE OF THEIR SO CALLED SUPPORT AGENTS
AO
Anton O's update26 Nov 2024, 20:00
Reviewer Update
ABSOLUTELY SHOCKING. EACH TIME THEY WOULD JUST ADD SOMETHING ELSE ON THAT COULD BE THE CAUSE. THE LIST IS NOW AS LONG AS MY ARM AND ONLY EXCLUDED AN EARTHQUAKE IN UGANDA. BUT STILL NO RESOLUTION. AND THEY ARE 100% FINE WITH THE ARROGANCE OF THEIR SO CALLED SUPPORT AGENTS