1 reviews | Active since May 2011
Arrogant Staff
I entered Multichoice on the 16th Aug 2015 to purchase a TV Link eye. Upon installed the unit into my television. I immediately noticed that it was not working at all. I then touched the TV Link and noticed the TV signal appear, as I released the Link the signal was gone again. I attempted to exchange it the following day. I spoke to a man behind the counter that wasn't even remotely interested in his job who insisted that I installed it incorrectly. After explaining the situation to him he still insisted that I installed it wrong. I then asked that they test the unit witch they did. After plunging the unit into their system they could see that the picture quality was extremely bad and when I touched it the picture would improve. The man behind the counter then insisted that it's not the TV Link but their line that is bad. I explained to him that if the TV Link wasn't faulty it wouldn't behave link it does. He insisted there was nothing wrong with it. I then proceeded to open the back cover on the Link where I discovered a loose cable. After showing him the loose cable he insisted I broke it. I am shocked at the fact that Multichoice could even employe such *********** people
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you to assist with your technical problem without any success.
Should your problem still persist, please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you to assist with your technical problem without any success.
Should your problem still persist, please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,