KS
Khamelah S

1 reviews | Active since Sept 2015

25 Sept 2015, 21:24

Arrogant Rude Manager

Needed a new smart card. Got sent away 3 times and upon every return the manager was extremely rude arrogant to be honest 1200 characters is not enough to explain of the ordeal I was put through by this women today. She basically threw me out of her shop at 12h40 Becoz they close at that time on a Friday and told me to come back at 2. When we came back for the 3rd time I feel she wanted to punish me even more by making me wait longer and said she couldn't find my decoder ad I had to leave my decoder there and come back after they reopened. I have wrote on the dstv facebook page my whole order of what I went through. I am disgusted appalled and completely or irate at to how I was treated as a customer. When I even brought this forward to the manger that what she was doing was not customer services she rep**** \if you don't like it here then go the N1 city branch"for a manager to tell this to a customer I am disgusted that she even deals with people. I asked her who j could complain to she said \""go right ahead\"" and gave me the shops special pamphlet with the shops number on and when I asked for an email address she gave me a cell number (which could of been anyone's cell number) """

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Sept 2015, 12:09
Official
Hello khamelah,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,