WT
Washington T
1 reviews | Active since Jan 2018
10 Jan 2018, 21:03
Arrogant DSTV Supervisor
I called the DSTV Call Centre to add a decoder to my account. To my shock, I was told that the initials I was providing were incorrect. They therefore refused to assist me giving the reason that I could not verify my name. Strangely, I have been using the SAME initials ever since opening the DSTV account in 2014. So HOW and WHO could have changed my initials!?
I spoke to a call centre agent called Khanyise Latwayo and I asked to speak to the SUPERVISOR.
The ARROGANT supervisor going by the name of Gontse Mereko NEVER came to the phone. I waited a whole 30 minutes before hanging up! Such pathetic service from Multichoice!
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
11 Jan 2018, 09:18Dear Washington Tsododo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Jan 2018, 09:18
Official
Dear Washington Tsododo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Jan 2018, 14:23Good day Washington
Thank you for sending us your query.
Please accept our apology for the poor customer received from Khanyisile and Gontse. We take pride in ensuring our customer’s satisfaction. Unfortunately, your expectations were not met.
We aim to give you the best level of service which requires confidentiality on your personal details. Hence it is important that we screen every call for security purposes.
For personal verification, kindly send your identity copy to ***. Our admin team will assist in this regard.
Once again, I apologise for your inconvenience and thank you for your invaluable support.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply11 Jan 2018, 14:23
Official
Good day Washington
Thank you for sending us your query.
Please accept our apology for the poor customer received from Khanyisile and Gontse. We take pride in ensuring our customer’s satisfaction. Unfortunately, your expectations were not met.
We aim to give you the best level of service which requires confidentiality on your personal details. Hence it is important that we screen every call for security purposes.
For personal verification, kindly send your identity copy to ***. Our admin team will assist in this regard.
Once again, I apologise for your inconvenience and thank you for your invaluable support.
Kind regards
Dinah
Best regards,