Arrogant Call Center Staff/ Unflexible protocol

<p>Without a doubt, the worst, ******* thieving company in RSA. I called the Call Centre today hoping to downgrade my package from premium to compact because I can not fathom paying almost R1000 for the **** Dstv forces us to watch. Only to be told by a call centre agent that I would only be able to downgrade my package on 23 April 2017!!! Why the hell can't I downgrade? I would understand if a debit order was already scheduled on my account and it was too late, but I pay them in cash!!!</p> <p>Your agent Modisa was extremely unhelpful and arrogant not even trying to assist because what am I going to do? Where am I going to go?The worst I can do is cancel my subscription which I would gladly do, but my in-laws really rely on Dstv as they are pensioners.</p> <p>I really wish I didn't have to deal with an awful company like Dstv. I would rather just watch my things online, but the older generation are not that tech savvy. Shame on you Multichoice. Unfortunately, I am now forced to cancel my entire subscription which means you don't get a cent out of me this month as opposed to getting a Compact Subscription. If there is anyone who can see reason and won't just quote protocol to me please assist?</p> <p>y.</p>