Arrogant call center agents/thieving dstv

I stupidly decided to switch on my Dstv on the 17th of March. I don't pay via debit order because I only switch it on to watch rugby. On screen there was a message saying that I must dial *120*&^%^#, that gave me an amount that I needed to pay. Logged on to dstv and same amount reflected and I paid. As the contract is month to month(and NO WHERE did it state that I have to pay more) I paid the R 365.50. I called in to say that I have paid and that it now has to be switch on, the lady said there is still an amount outstanding for some odd reason, even after I dialed the *120* number and logged into [URL Removed] that was never mentioned. My dstv was disconnected yesterday and again I wasted time calling into the dstv call center ref number ***6-I18. There I had to deal with 2 very arrogant call center agents that spoke over me started laughing at me and never even tried to help me, all they said is that I have to pay and extra R 200!!!! Really for reruns, for a contract that is month to month and even after I paid the R 365.50 that was quote on the dstv and mobile site. I want to get a full refund or get my dstv switched back on till the end of the month. But not hopeful.