ARROGANT AGENT
ON THE 09th MAY 2015 AT ABOUT 16H00 I WENT TO HI-FI CORPORATION RETURNING THE DECODER THAT I BOUGHT 19 MARCH 2015 THAT IS ALWAYS SWITCHING OFF WHILST WE ARE WATCHING AT HOME. I WAS ASSISTED BY THABO WHO CHECKED THE DECODER FROM OTHER TV AND HE REALIZED THAT IT IS REALLY NOT WORKING THEN HE CONSULTED MULTI CHOICE CONSULTANT WHO REQUESTED MY ID NUMBER AND ASKED ME WHETHER AM I SERIOUS TO CAN SAY THAT THE DECODER IS NOT WORKING. CAN I REALLY LEAVE MY HOUSE AND GO 10KM AWAY TO PLAY.<br> <br> WILL YOU PLEASE ADDRESS THE ISSUE IF ATTITUDE AND CUSTOMER CARE.
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DStv (MultiChoice)'s replyOfficial
12 May 2015, 13:22Hello Ratsomo1974,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We have escalated your request to the relevant department for urgent attention.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We have escalated your request to the relevant department for urgent attention.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply12 May 2015, 13:22
Official
Hello Ratsomo1974,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We have escalated your request to the relevant department for urgent attention.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We have escalated your request to the relevant department for urgent attention.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,