Arrogance due to monopoly by DStv (MultiChoice)

Multichoice 's arrogance has taken to the next level as they forcing me into a relationship with them that has been "damaged" by them in the first place. They recently disconnected my services upon "non-payment" just over an hour after I have made the subscription payment of which I believe they were malicious with hellbent on their intention of charging me re-connection fee. After they suspended my subscription I informed them as a result of their action I am immediately cancelling my subscription (TERMS AND CONDITIONS: PAYMENT PLAN, point 7.2) and demand a full refund (that was 27 April 2019) but they responded that they cannot "see my payment" and I told them " I will wait". On Sunday (28 April 2019) my one decoder (primary) was reconnected instead without me issuing a contrary instruction to the one I gave the previous day. that without access and extra view (the package I always subscribed to). In addition to that and additional amount or R50.00 was added to my account upon my on-line inquiry. Two of their conditions were flouted in the latter instance as, i) You need to give instruction for re-connection, ii) after paying the mandatory R50.00 re-connection fee.I believe that even if it was a late payment I made the payment before the disconnection was executed and they only disconnected me upon seeing the payment to capitalize for their own gains. Since they refused to reconnect me immediately I then instructed to terminated the services immediately. The "arrogance" tag emanates from the fact that t they will NEVER give "refund" under circumstances irrespective of the fact that who's at fault but rather offer something in alternate of the refund. I went back to engage multichoice representative upon my intention of cancelling the agreement and demanding a refund but he told that my "disconnection in scheduled on the 26-May-2019" (future settlement date)