Arrogance and de-valued valued customers!

Without any warning I have not received a monthly statement since July 2015. I emailed 01/12/2015 asking why is this happening and requesting the outstanding statements and to receive my statement monthly per email as before. I received a reply *** stating that MultiChoice decided to only send statement when your account are in the rear or if you specially requested a monthly statement. I expressed my dissatisfied opinion that such a decision was taken without informing me - it's my right to receive a statement as a customer, and requested to receive a monthly statement. I still have not received a statement for January despite numerous emails and 3 responses from the people quoted above. I find MultiChoice pressure they putting on people to pay via debit order and the way the treat and discriminate against excellent paying customers as myself - I always pay before deadline and always pay more than the amount due yet they do not value me as a good customer at all. The fact we have no choice when it comes to selection especially sport makes MultiChoice arrogant and despite all their nice words - unappreciative of their customers. If I had a choise I would NOT support them!!!