cH
chris H
1 reviews | Active since Jul 2015
22 Jul 2015, 14:13
arrears but service must be paid in advance
Hi<br> Seeing that no one at multichoice can help i had to ask the following...<br> <br> <br> <br> Im a cash paying customer with multichoice and have to pay in advance since i bought my decoder before the connect your service.if on the 20th of each mont you dont pay they usualy disconect your service two to three days after payment must be made.my question is that if the suspend my service and i pay my account again how on earth can it be that im a full payment behind???doesnt add up.i cant possibly pay double if my service were disconnected two days after payment had to be done.i then paid my account yet i owe them??my question is simple.HOW CAN I BE IN ARREARS IFBI PAY IN ADVANCE FOR SERVICE?
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DStv (MultiChoice)'s replyOfficial
23 Jul 2015, 12:48Hello hughieplumber,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month. Should this not be done the subscriber will be held liable for any amount accumulated on the account.
We confirm that your service has been activated on the DStv Premium Package.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month. Should this not be done the subscriber will be held liable for any amount accumulated on the account.
We confirm that your service has been activated on the DStv Premium Package.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply23 Jul 2015, 12:48
Official
Hello hughieplumber,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month. Should this not be done the subscriber will be held liable for any amount accumulated on the account.
We confirm that your service has been activated on the DStv Premium Package.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month. Should this not be done the subscriber will be held liable for any amount accumulated on the account.
We confirm that your service has been activated on the DStv Premium Package.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert