NM
Nelani M
1 reviews | Active since Oct 2017
06 Apr 2018, 16:40
Arkermans / DSTV installation is a problem
I an HD decoder on the 05th April 2018 at arkermans randburg - i was given a number - Sipho Sibiya for the free installation in boksburg, spoke to a lady who said she will connect me to an installer and i have never heard back from them, i have sent sms's and i have called numerous times, nothing from installers. i have the DSTV HD that i bought at home with no one to install.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Apr 2018, 18:18Dear Nelani Mashava,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Apr 2018, 18:18
Official
Dear Nelani Mashava,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Apr 2018, 18:31Dear Nelani Mashava,
If the decoder you purchased has an installation voucher, you can contact any MultiChoice accredited installer to assist with the installation. We apologise that the above mentioned installer hasn't assisted you. Please be aware of non-accredited installers.
We only recommend MultiChoice accredited installers who comply with our standards. Before doing the installation work the technician should provide you with their accreditation number.
Please use the following link to find an accredited installer in your area https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller .
Also visit our website for more information, and for activation contact us on ***.
Kind regards
Edward
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply06 Apr 2018, 18:31
Official
Dear Nelani Mashava,
If the decoder you purchased has an installation voucher, you can contact any MultiChoice accredited installer to assist with the installation. We apologise that the above mentioned installer hasn't assisted you. Please be aware of non-accredited installers.
We only recommend MultiChoice accredited installers who comply with our standards. Before doing the installation work the technician should provide you with their accreditation number.
Please use the following link to find an accredited installer in your area https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller .
Also visit our website for more information, and for activation contact us on ***.
Kind regards
Edward
DStv Hello Peter Team.
Best regards,