Are they charging me for someone elses account?

Rupert Please do not talk ******* to me<br> <br> I have been charged R515.02 on 18 January 2016 (this WAS NOT CREDITED TO MY DSTV ACCOUNT)<br> I have been charged R1083.74 on 26 January 2016 (ONLY R 779.00 WAS CREDITED TO MY DSTV ACCOUNT)<br> PLEASE EXPLAIN WHERE THOSE FUNDS HAVE GONE TO<br> <br> Take the trouble to phone me to find out what the issue is Same problem 4 months<br> <br> Hello duffyy,<br> We do apologies for the inconvenience you experienced in this regard.<br> Our intention is certainly not to provide a sub-standard service to our customers.<br> In fact, our focus is to provide great experience to our customers in all your dealings with us.<br> According to our records the amount collected from your bank account is to bring the billing on your account to the correct balance.<br> Please be advised that your next payment of R779.00 will collect on the 25 January 2016<br> Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.<br> Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.<br> Your support, and that of all our customers, is important to us.<br> Regards<br> Ruper