Are the DSTV Stream Only Package a ****?! Annoyed customer.

I purchased the stream ONLY package (https://www.dstv.co.za/get-dstv/#confirm-deals/PRMOTT) at R819 p/m yesterday which, as per website says it's the premium package with 135+ channels. https://www.dstv.co.za/get-dstv-products/dstv-packages/ .. when I log into my account and try watch I seem to only have 9 channels. I called the call center 3 times to be told: 1. The payment was still being processed and pending 2. We don't see any payment at all 3. "Mam did you use the correct website? did you chose the correct package?.. It says you have no decoder". The manager also tried assisting but for some reason he also did not know how to solve streaming errors and referred me to the live chat. The live chat is useless because its been loading ever since with no assistance. All I wanted was no decoder and to be able to stream on various devices only! is that so hard?