Are DSTV now in the business of *****ING customer money??

Are DSTV in the business of *****ING customer money? I subscribed almost a week ago for a streaming package, paid immediately, expecting I'd get connected straight away. A week later - no connection, called the contact centre 3x and no one can help me - its a joke. When you pay for a product or service and that isn't delivered - that amounts to THEFT. I am absolutely shocked at how bad they are