APPS AND PVR FUNCTION NOT WORKING BUT PAID FOR

Im writing this with utmost frustration as a single mom who had to endure 3 small kids without their favourite shows to watch during the school holidays. Not only that, but with a special needs child who had specific prescribed programs he needs to watch on the YouTube app.

Monday 10 July our DSTV was enabled on our new place, and we connected our already running subscription the DSTV ultra which contains the apps we are paying for.

Yesterday 13 July was the 4th call I made to DSTV asking them for a manager and to send a technician to my place to sort this out since from Monday our apps are not playing even the PVR enablement. on the 11th of July I called and reported this and the agent said I should do "factory restore settings" and we did that but still do date the apps and PVR function is not working or available. I have paid for these services and they are up to date. yesterday I requested to speak to a manager and instead I was told to hold a whole 20mins with my airtime and they dropped the call without even bothering to call me back.

I require DSTV to sort this out or bring someone to my place to fix the issue because they keep on saying on their side the apps and PVR functionality is working on my account but on my end, they are not available at all and not working. I have restarted so many times and it's not working.

I am disappointed at the way DSTV abuses and mistreats their clients, they just don't care. I require an agent to look at this and come to my place to fix or DSTV reimburse me my money