TM
Thato M
1 reviews | Active since Apr 2020
29 May 2020, 08:32
Apporling services
My fiancee downgraded her services and the system did not debit her bank account and now the services are disconnected and the waiting time for the call centre is ridiculous and waited for 30 minuets until our airtime is finsihed
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
29 May 2020, 09:35Hi Thato Moumakwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 May 2020, 09:35
Official
Hi Thato Moumakwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 May 2020, 18:02Hi Thato Moumakwe,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. The method of payment on the account is cash. The account holder needs to contact us to reinstate the debit order method of payment.
Please note that if calling our call centre for any advice/assistance is too much of an inconvenience to you, kindly also make use of our various contact points such as: e-mail - *** , Live Chat, Kindly use this link https://now.dstv.com and at the bottom right select Live Chat. Social Media - twitter and Facebook. To use any of the self-service functionality we offer, please log onto www.dstv.co.za.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. The method of payment on the account is cash. The account holder needs to contact us to reinstate the debit order method of payment.
Please note that if calling our call centre for any advice/assistance is too much of an inconvenience to you, kindly also make use of our various contact points such as: e-mail - *** , Live Chat, Kindly use this link https://now.dstv.com and at the bottom right select Live Chat. Social Media - twitter and Facebook. To use any of the self-service functionality we offer, please log onto www.dstv.co.za.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply29 May 2020, 18:02
Official
Hi Thato Moumakwe,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. The method of payment on the account is cash. The account holder needs to contact us to reinstate the debit order method of payment.
Please note that if calling our call centre for any advice/assistance is too much of an inconvenience to you, kindly also make use of our various contact points such as: e-mail - *** , Live Chat, Kindly use this link https://now.dstv.com and at the bottom right select Live Chat. Social Media - twitter and Facebook. To use any of the self-service functionality we offer, please log onto www.dstv.co.za.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. The method of payment on the account is cash. The account holder needs to contact us to reinstate the debit order method of payment.
Please note that if calling our call centre for any advice/assistance is too much of an inconvenience to you, kindly also make use of our various contact points such as: e-mail - *** , Live Chat, Kindly use this link https://now.dstv.com and at the bottom right select Live Chat. Social Media - twitter and Facebook. To use any of the self-service functionality we offer, please log onto www.dstv.co.za.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,