appoling
<p>Im so appolode abt the experience i receive wrse its for the second time its happening hayi shame the running a **** wrse i wasted R50 airtime calling their call centre only to be humilated and wrse spoke to a Team called Thabiso he was so rude no customer service at all,so shocked dat a big company like this can treat a customer like that was shouted talked over he was not listining to me was told i should never rely on their self service which i could not understand wooow so so dissapointed not again ill rather my kids buy cd for cartoon.cant deal 2 times i a row was told my debits are bouncing wen i gave them date and concent,i was told my account was in arrears but they company debits every month i even paid more by a month but now told im lying ihave no credit wat is all of this thid is a bougus company shame i give never again</p>
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Replies (4)
DStv (MultiChoice)'s replyOfficial
07 Nov 2016, 07:35Dear Ayanda Simamkele Dyasi
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply07 Nov 2016, 07:35
Official
Dear Ayanda Simamkele Dyasi
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Nov 2016, 07:35Dear Ayanda Simamkele Dyasi
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply07 Nov 2016, 07:35
Official
Dear Ayanda Simamkele Dyasi
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Nov 2016, 13:47Dear Ayanda Simamkele Dyasi
Apologies for the bad service received, our intention is to always provide great customer experience at all times.
Upon checking your account, we can verify that your debit order of R365.00 for the 31st of October was returned unpaid. You may consult your bank for proof as why the debit order wasn't honoured.
On our end to reconnect your service and stay connected a total of R407 is required , to view till the 29-11-2016.
Should you have further questions, please do not hesitate to contact us.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply07 Nov 2016, 13:47
Official
Dear Ayanda Simamkele Dyasi
Apologies for the bad service received, our intention is to always provide great customer experience at all times.
Upon checking your account, we can verify that your debit order of R365.00 for the 31st of October was returned unpaid. You may consult your bank for proof as why the debit order wasn't honoured.
On our end to reconnect your service and stay connected a total of R407 is required , to view till the 29-11-2016.
Should you have further questions, please do not hesitate to contact us.
Regards
Elna
Best regards,
's updateReviewer Update
07 Nov 2016, 18:58This cannot be cause i got paid the last day of the month its not my bank that has a problem but you guys on your side all my other debits went off fine ,and just to remind this is not the first time you guys dont debit my account,last cash i jad was drawn on 2 of november even nedbank got their cash on the 2november ,wow so big of u to say my bank but let me tell you something even last time was sent to my bank m couldnt find anything wrong till i complained at hellopeter that is when i got a response im running away from paying but you must take eesponsibilities as budget and we dont check staments every time we with draw money expecially when authority was given for a debit order on that date u suspend programe 7days after and not notifying clients of payment not received were in world do i have money stashed around for your im cases .what about my credit nothing is being said about that i still need to know what happened to it faul play i pressume lol .....and i hope Thabiso was dealt with cause you cannot have team leaders talking like that to clients or youll be loosing more clients this is a childs play really you take your client for granted so much listen to the call and i demamd a reply telophonically as i spent a lot of my money calling dst
's update07 Nov 2016, 18:58
Reviewer Update
This cannot be cause i got paid the last day of the month its not my bank that has a problem but you guys on your side all my other debits went off fine ,and just to remind this is not the first time you guys dont debit my account,last cash i jad was drawn on 2 of november even nedbank got their cash on the 2november ,wow so big of u to say my bank but let me tell you something even last time was sent to my bank m couldnt find anything wrong till i complained at hellopeter that is when i got a response im running away from paying but you must take eesponsibilities as budget and we dont check staments every time we with draw money expecially when authority was given for a debit order on that date u suspend programe 7days after and not notifying clients of payment not received were in world do i have money stashed around for your im cases .what about my credit nothing is being said about that i still need to know what happened to it faul play i pressume lol .....and i hope Thabiso was dealt with cause you cannot have team leaders talking like that to clients or youll be loosing more clients this is a childs play really you take your client for granted so much listen to the call and i demamd a reply telophonically as i spent a lot of my money calling dst