Applying for and upgrade to Explorer extra view from my current package Extra view

I was contacted on 22 July By Shereen on 22 July 2017 for an upgrade from Extra view to DSTV explorer extra view price lock R959, and change it from my husbands name to my name the banking account stays the same address the same. My account was approved and received a sms to confirm. I had to send copy of ID, proof of address and 3 months bank statements which I did on 26 July. A week later I phoned to find out the progress just to find out the didn't receive any documents so I send again, phoned again and then they confirmed that they received my documents, where I got a case number and then the problem started. And I received an account number. I started phoning every second day to find out the progress, just to here a different story every time, have to validate banking details, I spoke to, Mbali, Tsepo, Ntombi, Ncebakazi, Lerato, Wellington 16/08/2017, Chanwill 18/18/2017, Pauline 19/08/2017, where he said he'll contact me back to say what the progress are, he phones back on 19/08/2017 just to say busy validating my backing details, then I spoke to Sello same answer 28/08/2017, spoke to Tandeka, phoned again spoke to Harold 29/08/2017 he tell's me between 24 - 72 hours i'll have the explorer. Nothing happened, Spoke to Jonas 30/07/2017 validating my account. Spoke to Nkanyizi 31/08/2017 validating my account. I phoned again on 7/092017 spoke to Sipo and then he tells me my account has been closed he'll take it up with his supervisor Latern and sort it out, nothing happens. I phone again on 8/09/2017 but was so cross forgot to take the ladies name, in the afternoon I phoned again speak to Nhanhla 8/09/2017 she escalates it to her supervisor Mduduzi and what now its today 9/9/2017 and still nothing each and every call they tell you it will be sorted they escalate it to a SUPERVISOR now they tell you don't get upset its not them. In my 50 years that I am on this earth I have never experienced such bad service ever. And all I know the comment they going to give is someone will contact me as soon as possible. I did even tell them I am going to place this on Hello Peter then they just laugh it off. I just want all the people to know who's applying for this what bad and I really mean bad service you get from them. Please think twice before you apply through the call center.