Application not working on Android tv

I have a smart TV (android operating system) so given that, I should be able to view TV as normal on the dstv app right? Not the case... So everything is installed, my TV is linked, showmax works perfectly, HOWEVER, when I select a channel on live, I get an error, so I tried watching something else, like on catch up, it tells me my device is not compatible, I tried to go via the site but I'm redirected to the app which again gives me the error. I then proceeded to download an older version of dstv now, same problem... I mean, what's the point of supporting multichoice if we cannot use the application on smart TV's or TV boxes??? Also, I looked on the multichoice forum, and a few people are experiencing the same issue but then no one gets a response, but make no mistake, accounts are debited on time with zero delay or hesitation, otherwise subscriptions are promptly suspended, then to reinstate, we're charged a fee... I feel like we're being ********** and **** to. Repeated shows, about 30 channels (if not more) that no one EVER watches, yet we pay month after month and with very minimal assistance should issues occur and no surprise when you contact customer support and the agent is clueless. May we please have some sort of assistance or answers @DSTV???