Application for Explora Decoder

I app**** for an Explora decoder in April. After a problem with their credit bureau was sorted I waited the 7-10 working days plus a further week for delivery. It didn't arrive so I got onto the call centre again to be told they hadn't had the go-ahead from their accounts dept. They promised to escalate the matter. I was given a reference number that I've misplaced. <br> I asked for someone to contact me to explain the delay and to assure me that all was now on track. That was 2 weeks ago and once again, all I get is SILENCE! So very frustrating. My patience is at an end. What kind of service is this Multichoice? Bottom of the rung in my opinion, and I have to waste more time by lodging this complaint. But maybe I'll get some action at last???