1 reviews | Active since Apr 2017

22 Apr 2017, 06:10

Application for DSTV Explora Price Lock Contract

<p>I am seriously not impressed with the service I have received to date from DSTV. I have sent my first sms to 37409 on 15 April 2017 to request one of the agents to contact me with regards to the DSTV Explora Price Lock Campaign which I want to apply for. Received no reply or response during the days that followed and submitted an online request to call back more than once over the last couple of days (every day since 17 April ). After yet no response, I have called the call centre twice and left my details twice to request that assist, and was still not assisted as the call centre agents could not supply the direct number for the team that is responsible to call me back.</p> <p> </p> <p>Could one of your agents pls urgently contact me to arrange installation of the DSTV Explora Price Lock Package!?</p> <p> </p> <p>Seriously not impressed!!!</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Apr 2017, 08:09
Official

Dear Yvette Barkhuizen

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Apr 2017, 21:49
Official

Dear Yvette Barkhuizen

We are really sorry to hear of the poor service you have experienced.

We have forwarded your complaint to the PriceLock Sales team for further assistance. They will be in touch on Monday.

Regards

Elna

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Apr 2017, 17:01
Official

Dear Yvette Barkhuizen

We understand that our PRICELOCK team were in touch with you and your query has been resolved.

Please let us know if there is anything that we can assist you with in future.

Regards

Elna

Best regards,