Application approved, no explora delivered or installed.

WOW, this is unbelievable. We app**** for a black Friday offer at DSTV. A premium price lock for R799.00 for 12 months explora. Application was approved and debit order details was requested. When myself and my husband contacted DSTV to find out when it will be delivered none of the call centre consultants could assist. No one has a tracking number or progress update. NOTHING. How is that possible? After documents was sent we were told its approved. Everytime we call dstv they refer to our other account and not the one we took up for black friday. This is really pathetic. We had to suspend the previous account waiting for an explora and no delivery. Its holidays and our kids cant watch TV. Its frustrating that no one knows nothing.