Appaulling customer service and false advertising

Yesterday I placed my second hello Peter complaint and still didn't receive any joy in the responds. I feel that whoever it is responded for the sake of responding and didn't take the time to investigate my query. Firstly I received same answer I have been getting for the last two months from that person . You keep telling me that the R599 promo didn't pull but no way forward on what you going to do about it, it's been three months now? At you telling me DSTV cannot raise a credit note for this? So that this can be resolved and I won't have to keep calling for rectification. Secondly you tell me you'll do my down grade 1 May but I had already phone last month requesting a downgrade and was told it will be done from 1 April and that never happened, so now what I need to now whose going to pay for the incompetence of your employees cause if you had taken the time to listen to recordings , you would have heard that the downgrade was long requested. So all I got was it will be done in May but what about my request for April. Thirdly you quick to tell me about what I owe Mara what about the credit that you owe me ? So basically your money is more important than mine? You switch off in a day when people owe but you take over three month to rectify outstanding amounts.