TK
Thulile K

1 reviews | Active since Mar 2022

27 Sept 2022, 14:49

Appauling services, worst company I've ever have to deal with

This is the worst company I have ever have to deal with. I had my new mobile handset scheduled to be delivered last week Wednesday the 21st of September 2022. I stayed home waiting for the parcel only for no one to come by or call and state what's the hold up. I've been waiting my airtime calling them to have my delivery with no luck of getting. I than eventually got assistance from an agent last week Friday to set another delivery date for tomorrow the 28th of September 2022. Today I get an sms saying they are unable to get ahold of me and that I should call them back. Again I Waist my airtime as usual since it's not a free number, to be told that tomorrows date has been cancelled for no apparent reason. I'm now again been told that it will be delivered tomorrow as per last week's agreement, but from where I'm standing I have no guarantee that it will happen because no driver has been contacting me and the dates provided don't ever be the exact dates. Not only is this wasting my time having to sit at home and wait for the delivery but it's also using my money that I spend on buying airtime. Honestly I wouldn't recommend they services to even my worst enemy.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Sept 2022, 16:14
Official
Hi Thulile, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
TK
Thulile K's update29 Sept 2022, 16:14
Reviewer Update
How long does it take to track a parcel that was suppose to be out a week and a day ago for you to get back to the customer with feedback.