Appauling service from the billing department

Good day

Hope all is well.

I'm writting this as a disappointed customer I have been endless billing issues with my price lock account that was acctivated on the 31/01/2018. According to rhe agreement I should be paying an amount of R549.00 on monthly basis.

My account has been debited an amount of R965.14 which I do not understand it's for what ? I feel so violeted as a customer , I will be reservesing that amount and cancelling your debited order until I get a resolution to this problem .

Kindly note that I will be taking this escalation to the Social Media because I cannot be calling Multi Choice every month regarding the same issue that cannot be resolved by your consultance. This morning I spoke to Mbali Sikhakhane who did not give me a chance as a customer to expalined myself. She assumed that she knew what was query all about which I found very disturbing and disrespectful to talk over the customer.

Last month when I escalated the same query a document from the Billing Department was emailed to me stating that I do not have any any oustanding amount .

If this matter connot not be resolved within the next 24 hours, then I will be force to take it to take legal actions.