1 reviews | Active since Feb 2017

16 Feb 2017, 16:51

Appauling service from Dstv

<p>I have never experienced such useless service from Dstv, such unproffesionalism. I have called from Saturday till to date about my dstv not being turned on. I have explained my situation counless times only to be put on hold to be attented by the supervisor then my call gets cut off. When i called yesterday i asked the lady who's name i wont mention if her supervisor is in and she said he just left the office which i found disrepectful since she was willing to put me on hold for someone who was not there. what must one one do if the 'customer care call centre' cannot help you?</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Feb 2017, 17:12
Official

Dear Lindelwa

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Feb 2017, 13:40
Official

Good day Lindelwa

Thank you for taking our call today.

We have requested for a call recording for further investigation with your request.

You will be updated once feedback is received.

Kind regards

Dinah

DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Feb 2017, 16:18
Official

Good day Lindelwa

We have manually adjusted your DStv account.

Please pay your monthly subscription fee for the Compact package on the 25 February 2017.

Should you have any queries, don’t hesitate to contact us.

Kind regards

Dinah