Appauling service at multichoice

Hello Peter I've had the most messed up experience today with multiple multichoice *********** call centre agents that seemed clueless and rude to the core, firstly i spoke to Nhlakanipho who i assume is from Durban as the rest of whom i spoke with were from durban and ill name them as i go along, so Nhlakanipho told me i had to pay an amount of R770 in total for my services to be reconnected and i told him i had paid R650 and still not connected..he said he was checking whats the problem put me on hold and never came back to me! I had to call again and transfered to a diffrent agent mind you its my airtime, so next i spoke to Mbali Gumede from durban as she said i have an outstanding amount of R343 and told me i must pay an extra amount of R70 to be reconnected of which i did and was never connected i then called back again the third time only to get a diffrent agent whom i have to go through the whole verification processes and explain my situation, so i spoke to Phiwokuhle Mthembu who is also from Durban told me she can see my payments that ive just made which was the first R650 and the R70 however i need to pay a further R 443 to be reconnected which i found it to be odd that three agents have been telling diffrent amounts everytime i call they seem to increase, i asked to speak to a relavant superior/ manager so that we dont bump heads but she also put me on hold and left me hanging until the call cut, i spent around R140 on airtime where i did not get any assistance only rude agents who profiled me based on colour, and didnt go the extra mile to help me as a long time DSTV customer this is the first time I'm experriencing this such service from any reputable service providing company..and i find it odd that they all from Durban! I'd this matter to be sorted out amicably going back to the first lady who initially upgraded me to this explorer package as she sold me false information as im being billed for amounts im not even aware of for the next coming two years.. id like her to be also investigated for these false sales. Im really hurt and frustrated at such appauling service