Appauling service and lack of customer service

Absolutely shocking service! I am appauled by your lack of follow up and the impact your negligence has on your customers. In a world where Netflix and other live streaming platforms are availabile, you would.think.youd take care.of the customers you still have. Ive been struggling to get a payment allocated since 30/07...how difficult can it really be? Ive sent through proof.of payment to the email add provided, to journal escalations amd two different consultants directly. Can someone please just help me!!!!!!!