APPAULING SERVICE

APPAULING SERVICE I PAID FOR MY SERVICE ON THE 25TH APRIL VIA PNP TYGERVALLEY CALLED MULTICHOICE AND WAS TOLD THE PAYMENT IS REFLECTING AND EVERYTHING IS IN ORDER, ON THE 25TH MAY I MADE ANOTHER PAYMENT AS ITS A NEW MONTH I GET HOME YESTERDAY TO FIND I AM DISCONNECTED, I CALLED THE CALL CENTRE SPOKE TO ZIYANDA VERY RUDE CONSULTANT WHO DROPPED THE PHONE STATING THE REASON FOR MY SERVICE OFF IS THE PAYMENT FOR LAST MONTH WHICH I FAIL TO UNDERSTAND? HOW DID I GET SERVICE THE ENTIRE MONTH THEN GET DISCONNECTED THE FOLLOWING MONTH, SHE TOLD ME TO CALL PNP AND ASK THEM FOR PROOF OF PAYMENT BUT THEY DO NOT UNDERSTAND HOW DSTV CANNOT TRACK PAYMENTS ON THEIR SYSTEM AND WANT THEM TO GET POP WHICH IS A TILL SLIP - I SPOKE TO A SECOND CONSULTANT PHUMELELE WHO THEN CONFIRMED THEY CAN SEE THE PAYMENT FOR APRIL ITS DISGUISTING HOW CAN PEOPLE ASSIST CUSTOMERS THIS WAY SAME COMPANY DIFFRENT EXPLANATIONS BUT THEY USE THE SAME SYSTEM. PLEASE GIVE ZIYANDA A WARNING ITS UNACCEPTABLE THAT SHE IS TELLING CUSTOMERS INCORRECT INFORMATION