Apparently the consultants that assist have no button to push to pay money back

<p>During December 2013 I paid about R300.00 in for only 10 days as I had family visiting. I don't watch television and in the end the television was broken. I immediately let DSTV now that I will be cancelling the period and the amount must be paid back to me. When I inform the consultants that I want the money back they go through a whole procedure and when the final steps is to be taken according to them they do not have a button to push to pay me. They gave the undertaking that they will forward it to their Financial division and get back to me. So far NO luck</p>