Appalling servive

My services were discontinued on 9Jan15 after my debi order returned unpaid. I received no notification. I called yesterday(27Jan15) to make enquiry how to go about to have the services reinstated. The call last about 15minutes where in the consultant was left speechless when I related to him how pathetic I see DSTV/MULTICHOICE's customer service, of cause I'm not without fault, since for 3times in 9years have I had debit order problems. I paid the reconnection fee + the outstanding amount at about 19h00 after I obtained ref no:***2 from him. His wish was that somebody whould see the note he has made in. I asked if he has a supervisor to escalate my dissatisfaction and request a call or some feedback. Im still waiting, so am I for the General Manager's office whom I had complaint to last year. Let alone the sms I had sent last year as well to be considered for \MultiChoice: Thank you for your SMS requesting DPP. We are currently experiencing a backlog due to high demand