Item: DStv (MultiChoice)
Rating: 1
Author: Isaven P

DStv (MultiChoice)'s replyOfficial

25 Jun 2016, 07:11

Dear Mr Pillay

Thank you for taking your time to contact us.

We confirm that your debit order for the month of March 2016 came back unpaid. For this reason, your DStv account has an overdue balance of R615.41.

The total balance required for the reconnection of service is R1509.41. This amount includes the overdue balance, the reconnection fee and your monthly subscription of R844.00 - (R759.00*Premium package and R85.00*Xtraview).

Your DStv service will be reconnected once the payment reflects in the account.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)'s reply25 Jun 2016, 07:11

Official

Dear Mr Pillay

Thank you for taking your time to contact us.

We confirm that your debit order for the month of March 2016 came back unpaid. For this reason, your DStv account has an overdue balance of R615.41.

The total balance required for the reconnection of service is R1509.41. This amount includes the overdue balance, the reconnection fee and your monthly subscription of R844.00 - (R759.00*Premium package and R85.00*Xtraview).

Your DStv service will be reconnected once the payment reflects in the account.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)'s replyOfficial

25 Jun 2016, 07:15

Dear Mr Pillay

Our records indicate that you have been responded to.

Thank you for taking your time to contact us.

Regards

DStv Enquiries team

Best regards,

DStv (MultiChoice)'s reply25 Jun 2016, 07:15

Official

Dear Mr Pillay

Our records indicate that you have been responded to.

Thank you for taking your time to contact us.

Regards

DStv Enquiries team

Best regards,

IP

Isaven P's updateReviewer Update

27 Jun 2016, 06:51

The march debit order has returned yes, but look at your payments. A payment was made on the 31st March via the multichoice app for R844. Please check your records properly before consulting.

IP

Isaven P's update27 Jun 2016, 06:51

Reviewer Update

The march debit order has returned yes, but look at your payments. A payment was made on the 31st March via the multichoice app for R844. Please check your records properly before consulting.

DStv (MultiChoice)'s replyOfficial

27 Jun 2016, 12:45

Dear Mr Pillay Thank you for your feedback. We have restored your DStv service and reversed the reconnection fees charged. However, your payment for the 25 June 2016 is not reflecting in your DStv account. Provided you have paid, please send us your proof of payment to ***. You will get a case reference number which we need to trace your payment. If you've not paid, please note that your monthly subscription is due for payment immediately. Also, kindly advise your preferred method of payment for your DStv account. Please feel free to notify us should you require any further assistance. Your support and feedback is important to us. Kind regards Dinah

Best regards,

DStv (MultiChoice)'s reply27 Jun 2016, 12:45

Official

Dear Mr Pillay Thank you for your feedback. We have restored your DStv service and reversed the reconnection fees charged. However, your payment for the 25 June 2016 is not reflecting in your DStv account. Provided you have paid, please send us your proof of payment to ***. You will get a case reference number which we need to trace your payment. If you've not paid, please note that your monthly subscription is due for payment immediately. Also, kindly advise your preferred method of payment for your DStv account. Please feel free to notify us should you require any further assistance. Your support and feedback is important to us. Kind regards Dinah

Best regards,

appalling services regarding my billing