Appalling services!!!

I am so livid, I paid my dstv on the 02.02.2020 and paid the amount from both the advisors on chat and on call said I must pay, it took several calls to get my dstv connected. On the 05.02.2020 the services were suspended, spoke to them on live chat and they reconnected them, then today ****** 3 days later my services are ****en suspended again. I called multichoice and they told me I paid short but how when They gave me an amount they said its gonna last until the 03.02.2.2020 and now suddenly my payment was short couldn't get far coz my airtime finished then I went on their live chat and they said the same thing but I'm failing to understand why am I being punished for their incompetence, I mean I was given a ****** amount over the recorded line and I've ****en paid it. This is day light *******!!!! And I'm not gonna ****en pay another dime.