APPALLING SERVICE!#Multichoice!

I was sent documents for change of ownership moving one of my two decoders to my wife's account. Nelisiwe Dube and Cynthia Chauke assisted with the process on the 14th of May. On the Change of ownership form , we indicated the Pay date of the 1st monthly. We phoned the company on the 14th of the current month to get clearity and change the date back as per form signed, and advised that we need to pay an amount of R281.58-pro rata amount until the 1st of August, the consultant we spoke acknowledged the mistake and was going to get it rectified , but indicated we need to pay the amount above which we told him will not. This morning our services were suspended as per amount above needed. I called the company, spoke to Prince Khumalo who also acknowledged that they made an error on their side. I related the same thing to him and we also went through the original form we completed and he confirmed that the pay date on the form is the 1st monthly, he asked me how can assist. I advised him that: 1. They need to our services activated immediately. 2. We need out Pay date rectified as per Change of Ownership form completed. 3. To credit or Write off R281.58 for suspended services. I made the call at exactly 07h47 this morning, Prince confirmed with me that someone from the Correspondence Department was going to call me back to rectify, it is now 10h48 and no one has bothered to phone me back as confirmed. I called the Call Center again at 09h21, spoke to Ipeleng Seiso regarding the same query, she advised me they can not activate our services before payment is done. She also acknowledged the error made,i asked her to check why no one has called, I gave her our Original query referrence number for the Change of Ownership(723082),she put me on hold for more than ten minutes and came back with no solution at all,instead she advised me that the Prince escalated it already and i have to wait for 24 hours(turn around time) and she cannot re escalate it again as it will be behind the que, she also said that they do not have "High"priority queries and i will have to wait,i asked to speak to her Supervisor(JOan Mathebe)whom i was told is busy on a call and would contact me back, its 10h57 and she has not done so. Furthermore, i asked Ipeleng to give me the email address for the correspondence team he sent it to: I was given:*** which she confirmed is valid and also that its an internal mail address that i will not be able to use. I also sent this mail to Change of Ownership(***) at 08h40 this morning:

Good day Cynthia I need assistance with a change of ownership you did for me months ago. The payment date of the 1st of every month indicated on the contract was not loaded as per form, as a result our DSTV services are now suspended and we are told there is an amount under R300.00 we need to pay. My wife received an sms last week indicating we need to pay before the 14th of July, why is that? We phoned last Friday to query all this and also to move our payment date to the 1st. indicated on the Change of ownership form,and were told we need to pay a pro rata amount until then. But why should we pay for that when the initial contract was not loaded according to the form? We will not take responsibility nor pay this amount, this is not acceptable! We need out services activated immediately! If you go through this mail, you will see written communication between ourselves, i need someone to contact me urgently and explain why or how this was done and/or if we gave an indication that the payment date should be the 14th monthly. I spoke to one of your Call Center Agents this morning(Prince Khumalo) to resolve this, he advised me someone from the Correspondence Department will call me in the next hour, but i am not prepared to wait for that long. Here's our Customer number: %$#@%U* Please resolve this immediately!

Many thanks

No Response! I a m a Very unhappy DSTV Customer,No one has taken any responsibility since our first call on the 11th this month. The People listed on this complaint have not been able to assist me at all, this paints a very bad Image for a Huge Entity as mutlichoice,as this simply embodies a No ownership attitude, we have waited time, money on calls that bare no fruits at all. I am very dissatisfied for a lack of responsibility, inaccurate information provided by their(above) and Finally that we are forced to pay for a department that did not do the right thing! Where is doing right by client here?

The time now is exactly 11h00, no communication at all.