Appalling service strewn with erroneous advice.

This is the most appalling service from any company that I have ever dealt with, and I'm a pensioner so that is very many. I am a pensioner on a retirement village and had a Stay Essential package. I cancelled that at the end of June to start a Premium package so that I could have PVR and Xtraview. You would have thought that they would have jumped at the chance of extra revenue but it has been excruciatingly difficult and time and again I have been given erroneous information and the run-around. Finally I managed to get my decoder de-activated from the retirement village 'ownership' and have the Premium package. However, I still can't get an old decoder that was replaced on my previous package. This is mainly due to Multichoice not deregistering a decoder when it is no longer used. The decoders are mine, bought by me, and registered in my name under the retirement village package, but Multichoice insist they are owned by the retirement village. I was finally told that I had to complete a Change of Ownership form and was given a link to download it. I completed it and sent it to the email id listed on the form. ***. I got an automatic response with a reference no. but didn't hear any more. Today I phoned to see what was happening, apparently NOTHING and was asked to resubmit the form to *** I did this and got a reply from the Multichoice Postmaster saying that the address couldn't be found. When will this company ever get it's act together? No wonder they are bleeding customers.