Appalling service received from Multichoice

<p>I would like to express my disappointment on the lack of service from Multichoice.</p> <p>We visited your branch at MAPONYA after paying for the service, the decoder did not work and I took it in and they tested it and they found that its faulty, the guy did not even place ‘notes’ that he’s apparently supposed to place on out account.</p> <p>He was supposed to suspend the service since we paid but did not have a decoder for the month. Now one month has gone and we forfeited the amount paid just because a lady consultant did not do their job- they failed to suspend the service for the month due to the decoder not working.</p> <p> </p> <p>We then went Princess Crossing ad they said that they cannot close it the previous ‘guy’ was supposed to stop it since we reported it to him at Maponya, since she’s scared to stop it. And we were told that we need to go back to Maponya</p> <p>What appalling service, I cannot keep going back to Maponya, what’s the use of having different branches if you cannot assist and log ‘suspension’ and request a reversal so they can credit the account once our services are active.</p> <p>I called you call center and they said I should go back to Maponya …this is very disappointing where we spoke to Lindelwa yesterday 29.03.2017 this is being ***********.</p> <p> </p> <p>I want the funds paid to be backdated until we get a new decoder.</p> <p> </p> <p>Worst of all I received I’ve just received an SMS TELLING ME THAT OUR SERIVES HAVE BEEN CANCELLED SUSPENDED AS YOU HAVE NOT RECEIVED A PAYMENTOF R395.</p> <p>Whereas you know that I reported this but failed to follow your processes.</p> <p> </p> <p>I want the funds paid to be backdated until we get a new decoder.</p>