Appalling service - never subscribe to Multichoice

I cancelled my DSTV account in mid December. Upon cancelling there was an amount that was due to be refunded to me. Since then Multichoice have given me the run around and everytime I make an ENQUIRY, I am told that they are processing the refund. They asked me to send my bank account statements and proof of the payments that I made. I have done all of that and still nothing. Today the 24 of Feb, I am told that they are now waiting for finance to release the funds. Why is it so difficult for you’ll to refund your customers. This is why I will never again subscribe to Multichoice. They deliver a terrible line up, terrible customer service and feedback. I would actually classify them as rogues.